Applicable to: Association and Club Administrators
Application(s): Admin Portal > Products > Shop > Easy Merch
This article will cover the following:
- What is Easy Merch and how it works
- Setting up Easy Merch in your shop
- Managing product visibility
- What happens after a purchase
- Restricted organisations
Related articles:
What is Easy Merch?
PlayHQ has partnered with the fulfilment provider TPF to help administrators sell additional merchandise effortlessly. This integration allows you to offer branded products without worrying about production, inventory, or managing sales logistics.
With every Easy Merch sale, your organisation earns a 10% commission. These funds will be included in your regular payment schedule with PlayHQ, ensuring seamless disbursement.
How it Works
1. You opt into Easy Merch in your PlayHQ admin portal
2. Products are automatically branded with your organisation's logo
3. Participants purchase items during registration or through your shop
4. TPF handles production, shipping, and customer service
5. You receive 10% commission with your regular PlayHQ payments
Setting Up Easy Merch
To begin offering Easy Merch products to your participants:
- Navigate to the Shop page via the left-hand side navigation menu
- Select the Easy Merch tab (separate from your existing merchandise)
- Click the Start Selling Easy Merch! button, highlighted in yellow
Once selected, the Easy Merch products will automatically update to VISIBLE in both the Shop and the Registration Forms. The system will automatically apply your organisation's logo to the merchandise.
When you enable Easy Merch:
- The system will automatically apply your organisation's logo to the merchandise
- These branded products will appear in both the admin portal's product list and the shop
- If you'd like to showcase your own photos of the merchandise, you can upload them through the product's Edit Page for a more personalised touch
Please note that our fulfilment provider, TPF, will ensure that logos are print-ready when producing the actual merchandise. The logo previews you see online are for indicative purposes only, as noted on each product.
Before using Easy Merch, ensure your Shop tab is visible on your organisation's PlayHQ page:
- Go to Admin Portal Products Shop Settings
- Ensure the Shop visibility is turned on
Your Shop will be empty until you add products or enable Easy Merch. Easy Merch products will display alongside your own merchandise on your organisation's public PlayHQ shop.
Managing Product Visibility
You can control which Easy Merch products are visible to your participants:
- To edit the visibility of individual products, go to Shop Easy Merch Edit for the specific product
- Scroll down to the bottom of the page to find visibility settings
- Adjust whether the product appears in the Shop and/or Registration Forms
- Save your changes
Once inside, scroll down to the bottom of the page to see the visibility settings:
Important Note
There is no direct opt-out option for Easy Merch. However, hiding all Easy Merch products will effectively stop them from being purchased via your shop.
What Happens After a Purchase
When a participant purchases an Easy Merch product—either during registration or through your shop—you don't need to do anything further. TPF, our fulfilment partner, will take care of the entire process for you.
- TPF will create print-ready logos for your organisation to be used on the merchandise
- These logos may differ from the system-generated previews shown on the product pages
- The merchandise will be produced and prepared for shipment
- Standard delivery time is 10-17 business days
- The product will be shipped directly to the buyer's provided shipping address
- Delivery fees are a flat rate: $10.50 for Australia, $13.50 for New Zealand
- TPF manages all returns or "change of heart" requests, ensuring a hassle-free experience for you
- Customer service inquiries should be directed to TPF via their Customer Support Form
Restricted Organisations
Warning
Please do not opt into Easy Merch if your organisation is using a trademarked logo from our National Sporting Organisations or Partners. Examples include, but are not limited to:
- AFL Auskick
- Cricket Blast
- Aussie Hoops
- Net Set Go
- PlayAFL
- MyHoops
Shops will be disabled by PlayHQ, and any customer orders will be cancelled.
Frequently Asked Questions
Please contact TPF directly or ask your participants to contact TPF directly via the TPF Customer Support Form
Please contact TPF directly via the TPF Customer Support Form
Standard delivery time is 10-17 business days
Currently, we are only offering base colours of white, black, grey and navy. When feedback is asked on the Easy Merch please add that you would like to add extra colours to your Easy Merch.
Currently the delivery fee is a flat rate:
$10.50 Australia
$13.50 New Zealand
Yes, these line items will be distinguished via the SKU number leading with TPF, and the fulfilment details being delivery.
You must set up your Organisation's payment details before you can make your Shop visible. This allows you to receive payouts for orders made via the Shop. To update your payment details, navigate to Admin Portal My Organisation Payments.
This is our first iteration of the feature, and we're actively working on enhancements. In our next phase, we plan to allow admins to upload their own product images with correctly placed logos. We're also considering the option to add a secondary logo (e.g., an inverted colour version) to accommodate different design needs.
If you would like more information about your logo and images, please email tpfsupport@playhqsupport.zendesk.com