Release Notes
We are excited to announce the release of the below functionality in PlayHQ.
| Release Date | Feature | Description | Sports Impacted |
|
Friday 28th November |
Fill-In Report Extensions |
Use the new Appearance Type field in the Fill-In Report to filter by Unregistered Fill-In and/or Registered Player, for greater oversight of players selected down or outside of regular teams. Application: Admin Portal > Reports |
All sports |
|
Tuesday 25th November |
Grade Stats (NZC) |
View grade statistics in the Cricket Central app Application: Cricket Central App |
New Zealand Cricket only |
|
Monday 24th November |
Roundless fixturing |
Participants can view fixtures in web or app view by either round or by month. Application: Participant Portal & HoopsHQ |
Basketball England only |
|
Monday 10th November |
Website Builder BETA |
Launch a professional, branded website through the PlayHQ integrated website builder. Application: Admin Portal > Websites |
All sports |
|
Wednesday 5th November |
Add WWCC details outside of registration flow |
Jump into your profile to add or update your WWCC details anytime, found under the Profile > Child Safety section How to provide your WWCC details in PlayHQ Application: Participant Public Portal |
All sports |
|
Monday 3rd November |
Profile Links in Participant Reports |
Find a direct link to a participant's profile from either the Competition or Program Participants Report. Application: Admin Portal > Reports |
All sports |
|
Monday 3rd November |
Admin Task List |
Stay on top of important actions for your organisation. The Task List provides timely reminders and notifications about tasks that need your attention, such as updating contact details, reviewing transfer requests, or setting up registration forms. Accessible from any page within the Admin Portal and appears as a sidebar on the right-hand side of your screen. Application: Admin Portal |
All sports |
|
Wednesday 29th October |
e-Scoring demo environment |
Learn and build confidence in scoring any sport on PlayHQ before game day. Access the demo e-scoring environment from https://score.playhq.com/demo. Application: e-Scoring Portal |
All sports |
|
Monday 27th October |
Language Support in the AI Admin Assistant |
Communicate with the Admin AI Assistant in any language and receive responses in that same language, providing enhanced accessibility across the platform. Using the PlayHQ AI Admin Assistant Application: Admin Portal |
All sports |
|
Monday 27th October |
Season Permits in Basketball |
Season permits allow players to represent two clubs within one competition while remaining affiliated to their source (home) club. This works alongside your existing transfer configuration. Requests for a season permit can only be submitted by a player while registering to a secondary club in the same competition season. Basketball: Allowing players to participate for multiple clubs with season permits Application: Admin Portal > Transfers & Permits |
Basketball only |
|
Tuesday 14th October |
Enhanced Analytics |
AnalyticsHQ Dashboards now include:
Application: Admin Portal > Dashboard |
All sports |
|
Tuesday 14th October |
AI Admin Assistant |
The Assistant is accessible from any page within the Admin Portal and draws on PlayHQ's comprehensive knowledge base (support.playhq.com) to provide contextualised responses for your sport and knows whether you're a club, association or administrative body admin. Using the PlayHQ AI Admin Assistant Application: Admin Portal |
All sports |
|
Monday 13th October |
Video Highlights by Glory League |
Video highlights have arrived in MyHoops. Access personalised highlight reels and team moments directly in the app. Viewing video highlights by Glory League in MyHoops Application: MyHoops App |
Basketball |
|
Monday 13th October |
Percentage discount vouchers |
Create percentage-based discount vouchers in addition to fixed dollar amounts. The percentage discount applies to the cart subtotal, giving you more flexibility when running promotions or providing member benefits. Admins: Managing Vouchers Participants: Using voucher codes at registration Application: Admin Portal > Overview > Vouchers |
All sports |
|
Wednesday 8th October |
Real-time grade fixture downloads |
Admins can now download any regular grade's fixtures (upcoming games only) in an upload-ready format instantly. Access it directly from two places: The download icon next to each grade in your grade list The regrading screen before you make changes How to download a grade's fixture in real-time Application: Admin Portal > Competition Management |
All sports |
|
Wednesday 1st October |
Cricket e-scoring access limits |
Cricket scorers access to e-score games is limited to 12 hours before a game. Scorers who attempt access prior will be prevented from commencing the game. Application: e-Scoring Portal |
Cricket only |
|
Wednesday 1st October |
'Coordinator' role in Programs |
A Coordinator role is available for Local and Shared Program organisers to set-up registrations to, but will be defaulted off. Application: Admin Portal > Programs |
All sports |
|
Monday 22nd September |
Digital Membership Cards - extension |
Access your digital membership cards offline in HoopsHQ App. If you open your app with internet connectivity, this will automatically be stored on your device for offline access - for times when mobile data is patchy! Application: HoopsHQ App |
Basketball England only |
|
Monday 22nd September |
Basketball Victoria Member Protection Declaration |
Acknowledgement of the Member Protection Declaration is required in all non-player registrations to Basketball Victoria Application: Participant Portal Registration |
Basketball Victoria only |
|
Tuesday 16th September |
Registration Insurance in checkout |
Registration protection is automatically available to players registering for competitions through PlayHQ. Coverage protects participants' registration fees if they cannot participate due to qualifying circumstances such as injury, illness, or relocation Parents & Participants: Protecting your registration fees with Registration Protection Registration Protection - Administrator Guide Application: Participant Portal Registration |
All sports |
|
Tuesday 2nd September |
Cricket Central Mobile App |
Cricket participants in New Zealand now have access to Cricket Central, the one stop shop for managing your cricket participation in NZ Application: Cricket Central App |
NZC only |
|
Tuesday 2nd September |
Venue List Report |
Report on all venues in a tenant in PlayHQ Application: Admin Portal > Reports > Report Builder |
All sports |
|
Tuesday 2nd September |
Game Change Requests Report |
See who have made requests to change game details, and what to Application: Admin Portal > Reports > Report Builder |
All sports |
|
Tuesday 2nd September |
Organisation Admins Report |
Lists all admins in an organisation including their contact details and admin role Application: Admin Portal > Reports > Report Builder |
All sports |
|
Tuesday 2nd September |
Custom Fields in Payment Requests |
Admins can now add custom questions when collecting payment requests outside of registration Application: Admin Portal > Shop |
All sports |
|
Tuesday 19th August |
Game Change Requests - extension |
Expanded to allow game clashes to occur, while displaying a clear warning message to advise that the change will result in an allocation clash. Associations: Game Change Requests Guide Clubs: Game Change Requests Guide Applications: Admin Portal > Game Details |
AFL, Basketball, Football, Netball, Hockey |
|
Tuesday 19th August |
playhq.com Navigation Improvements |
We've refreshed our homepage with a cleaner, mobile-optimised design that gets you where you need to go faster. The menu provides clearer pathways for participants, administrators and scorers to access the portals and information they need most. Login is streamlined in the main menu, and once logged in, just tap your initials for direct access to your Account details and My Teams. Application: Participant Public Portal |
All sports |
|
Tuesday 12th August |
Organisation Contacts Report |
Easily export the contact details of your organisation plus any clubs or associations which you manage in one simple contacts report. Application: Admin Portal > Reports > Report Builder |
All sports |
|
Tuesday 12th August |
Global Custom Fields Rollover |
Governing bodies can now rollover global custom fields from prior seasons on competition registration forms. Application: Admin Portal > Settings > General |
All sports |
|
Wednesday 6th August |
Referrals Dashboard |
The Referrals Dashboard in AnalyticsHQ captures how participants join through referrals - helping organisations see who's bringing new people into their membership base, recognise community champions, and understand participant connections to support with team/group placements. Application: Admin Portal > Dashboard |
All sports |
|
Monday 28th July |
Game Change Requests |
When enabled by Associations, clubs can reschedule games directly with each other through a streamlined approval workflow in the Admin Portal - reducing manual processing for association admins when configured. Associations: Game Change Requests Guide Clubs: Game Change Requests Guide Applications: Admin Portal > Game Details |
AFL, Basketball, Football, Netball, Hockey |
|
Monday 21st July |
Form Guide in App |
View the most recent 5 match results (e.g. W/L/D) of teams scheduled to play each other at a glance, within upcoming game centres, to get a picture of their current season form. Application: Apps > Game Centre |
AFL, NA, Football, Basketball |
|
Monday 21st July |
Leaderboards in App |
A new Summary view on navigation to a grade will showcase the top performers across various sport-specific statistics Application: Apps > Grade |
AFL, NA, Football, Basketball |
|
Tuesday 15th July |
My Teams in App |
Logged-in participants with management access can perform key game day functions such as line-up selection, assigning player numbers and score entry from within the apps! The same access permissions in-app apply as the My Teams web experience. Application: Apps > Game Centre |
AFL, NA, Football, Basketball |
|
Monday 14th July |
Concussion Management |
Ability to enter Applications: Admin & Participant Portals |
AFL only |
|
Monday 19th May |
Fixture Integrity Report & Fixture Times Report (AnalyticsHQ) |
These built-in reports are now available in AnalyticsHQ, within the Dashboard section of the PlayHQ Admin Portal: - Fixture Integrity Report: Provides valuable insights into the share of home and away games, byes, repeat games, and slot distributions. - Fixture Times Report: Shows all of the teams playing at a given venue across a single day. Application: Admin Portal > Dashboard > Report Builder |
AFL, NA, Football, Basketball BETA |
|
Friday 16th May |
Marketing Disclaimer via Posts - Extension |
A confirmation pop-up will appear when an admin creates a post, requiring them to acknowledge that their post is not used for direct marketing material. Application: Admin Portal > Posts |
Basketball, Netball, AFL BETA |
|
Monday 5th May |
Marketing Disclaimer via Posts |
A disclaimer will appear at the top of a post to act as a reminder that posts are not to be used for direct marketing material. Application: Admin Portal > Posts |
Basketball, Netball, AFL BETA |
|
Monday 5th May |
Posts Advanced Targeting |
Audience segments will allow you to select child organisations (admin bodies), grades (associations), teams (clubs) and programs/groups (clubs and associations) which can be used to target each of your relevant posts too. There are no limits to how many organisations, grades, teams or groups (programs) you can add to an audience segment.
Application: Admin Portal > Posts |
Basketball, Netball, AFL BETA |
|
Tuesday 29th April |
Advanced Analytics Tool enhancements |
The Dashboards in AnalyticsHQ have been expanded, including: - a Custom Report Builder, using many of the data sources found in existing Participant, Transaction and Advanced Fixtures reports - an Email Notification Scheduler for automated delivery of custom reports to your inbox - the Registrations dashboard now incorporates both program and competition participation data - redesigned Retention dashboard featuring improved filters and clearer seasonal comparisons Application: Admin Portal > Dashboard |
AFL, NA, Football, Basketball BETA |
|
Monday 14th April |
Posts by Admin Body organisations |
Expanding the Posts tool beyond clubs and associations, now admin bodies can create a post and target child organisations beneath them. Application: Admin Portal > Posts |
Basketball WA only |
|
Monday 7th April |
Shop survey |
Share your feedback and experience using the Shop and Easy Merch features. Application: Admin Portal > Shop |
All sports |
|
Monday 7th April |
Deferred payment "Edit" functionality |
Easily edit a payment request from within a participant's profile. Application: Admin Portal > Reports |
All sports |
|
Monday 31st March |
Offence Codes for Cards |
Referees can capture the specific offence code and a short description of the infringement when recording a red or yellow card against a player. Application: Participant Portal |
Football only |
|
Monday 24th March |
Refer a Friend |
Participants now have the ability to refer a friend to register, after completing their registration. Application: Participant Portal |
All sports |
|
Monday 24th March |
Dashboard: The new Homepage |
The Dashboard is the new Homepage for admins who login to the Admin Portal. Application: Admin Portal |
All sports |
|
Monday 24th March |
Registration Form Uplift |
The participant registration flow has been optimised for mobile, making it a faster and smoother sign-up experience. Application: Participant Portal |
All sports |
|
Monday 24th March |
Donations in Shop |
Participants can contribute $10 to TS4A during shop purchases, as part of the 'Play It Forward' donation feature. Every dollar goes directly to helping children from low socio-economic backgrounds join local sporting clubs, providing them with uniforms, equipment, and the opportunity to play. Application: Participant Portal > Organisation > Shop |
Basketball Victoria only |
|
Monday 24th March |
Login required to Sync fixture to calendar |
Participants must login to PlayHQ to sync the full fixture for one team or all teams to their personal calendar. Application: Apps & Participant Portal > Fixtures and Ladders |
All sports |
|
Tuesday 11th March |
Advanced Analytics Tool |
All organisations including Associations and Clubs will have the ability to access the Advanced Analytics Dashboard. The dashboard is visual and easy to use making it easier to find key information relevant to your organisation and ultimately make decisions. |
AFL, NA, Football |
|
Tuesday 11th March |
Advanced Fixturing |
Admins will be able to easily & within 1 hour create a bulk fixture of multiple grades which considers a range of advanced rules including specific game requests, club requests, travel partners, club capacity & exception dates. |
Football + AFL BETA |
|
Tuesday 11th March |
FootballHQ Mobile App |
Football participants now have access to FootballHQ, the one stop shop for managing your participation in Football |
Football only |
|
Monday 24th February |
Deferred Payments reminder emails |
Increased frequency of the reminder email, sending weekly until an overdue amount is paid in full. |
All sports |
|
Monday 24th February |
Allocations Page |
Remember venue filter and new toggle to only show venues with games now available |
All sports |
|
Monday 10th February |
Last updated by added to Advanced fixture report |
Added the last updated timestamp to the advanced fixture report. The new fields include date and time of the most recent update to a game. The name of the admin who made the update and the organisation of the admin. |
All sports |
|
Monday 10th February |
E-score CTA via MyTeams |
Giving those with management access to see an Score Game Live CTA within MyTeams. This directs them to their game in e-scoring. Application: Participant Portal> My Teams |
All sports |
|
Monday 10th February |
Easy Merch |
Sell a range of branded merchandise with one click, with our direct integration with TPF. They handle the whole process! Application: Admin Portal > Shop |
All sports |
|
Tuesday 28th January |
Posts via Email |
Organisations can send posts via email to participants as well as through the affiliated app, improving communication for users without the app or push notifications enabled. |
Basketball & Netball |
|
Monday 20th January |
Donations |
The 'Play It Forward' donation feature, allows participants to contribute $10 to TS4A during a basketball registration. Every dollar goes directly to helping children from low socio-economic backgrounds join local sporting clubs, providing them with uniforms, equipment, and the opportunity to play. Application: Participant Portal |
Basketball Victoria & Netball Australia |